What is du Home Wireless?
Home Wireless plans are our new range of Home Plans, that offer instant connectivity, unlimited data and premium entertainment so you can enjoy instant, plug-and-play high-quality internet.
Where does this service work?
This service has limited mobility. Once the device is activated, your home location will be assigned as the first usage location and will only work there. If you decide to move or shift locations, you will have to ask us to unlock it so your Home Wireless can be re-assigned to your new location.
What kind of router do I get with this plan?
You will receive a 5G-enabled router.
What happens if I don’t have 5G?
It will automatically connect to 4G.
Is a Landline required for a home wireless connection?
No, it’s not.
How does this service work?
As a new Home Wireless customer, you’ll receive a router for internet connection at the time of your service application. It will include a Data SIM with unlimited data.
What type of internet activities does the Home Wireless Plan support?
It supports the following internet activities depending on the plan you get:
Can I connect with more than one device at the same time?
Yes, you can. Ideally, the average number of connected devices shouldn’t exceed 4 large screens on our Home Wireless Plus and Home Wireless Entertainment Plans.
Will I always get a consistent speed?
Internet speed is not guaranteed. Individual results will vary as it might be affected by many factors such as the weather, interference from buildings and network capacity. The areas wherein you’ll get the best coverage experience are the following:
Will I be able to bring my own router?
Yes, you have the option to use your own router.
To connect, check the below steps:
Who is eligible to get the free Internet Calling Pack?
New home wireless subscribers.
How can I subscribe to the Internet Calling Pack?
The free Internet Calling Pack subscription will be added to your plan by default.
How does the Internet Calling Pack work?
Once you activate it, simply download any of the following registered apps:
You can then make unlimited app-to-app calls or text anyone who downloads the app.
You’ll be able to use this app on WiFi if you subscribe to our Internet Calling Pack for Home. All devices connected to your home WiFi will have unlimited access to the above apps.
If I need to cancel my contract early, what fees will I incur?
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
How do I redeem my free video content subscriptions on the Home Wireless Entertainment plan?
To redeem your 12-month subscriptions for OSN+, Amazon Prime and Disney+, please follow these steps:
What is the offer on Home Wireless plans?
When you subscribe to Home Wireless plans, you Save as follows:
Please note that the offer is only available only for new customers.
What happens after my complimentary 12-month video content offer period expires?
Disney+
Once your Disney+ 12 months are up, your Disney+ offer will end and won't be automatically renewed. To continue enjoying the streaming platform, you can renew directly with Disney+ for AED 39.99. Please note that provider charges will apply. For more details, please visit du.ae/disneyplus.
Amazon Prime
Once your 12 months are up, your Amazon Prime offer will end and won't be automatically renewed. To continue enjoying the streaming platform, you can renew directly with Amazon for AED 16. Please note that provider charges will apply. For more details, please visit du.ae/amazon.
OSN+
Once your 12 months are up, your OSN+ offer will end and won't be automatically renewed. To continue enjoying the streaming platform, you can renew directly with OSN for AED 39.99. Please note that provider charges will apply. For more details, please visit telcos.osn.com/ae/du/en/.